Vehicle Maintenance Technician

About the position

Position Overview:
Technicians are responsible for performing vehicle repairs and maintenance in accordance with factory standards, focusing on quality workmanship and customer service excellence.

Essential Duties and Responsibilities:

• Perform assigned repair and maintenance tasks with efficiency and high quality.

• Review work orders, follow instructions, and complete all tasks in a timely manner.

• Use and maintain company-issued tools in a safe and functional condition.

• Communicate with parts personnel to obtain required components.

• Conduct thorough vehicle inspections to identify additional service or safety needs and report findings.

• Accurately track time and materials for each job using the designated system.

• Write clear and concise job stories using the “Concern, Cause, Correction” (3C) method.

• Complete documentation and recordkeeping in accordance with policy.

• Respond to road service calls as needed (if qualified), performing on-site diagnostics and repairs.

• Maintain cleanliness and safety in the work area.

• Adhere to all safety policies, procedures, and use of PPE.

• Assist with new vehicle deliveries, monthly safety inspections, and general facility upkeep.

• Maintain relevant industry certifications and attend required training.

Key Performance Indicators (KPIs):

• Minimum 50% Technician Performance Efficiency

• Certification Maintenance

• Less than 2.0% comeback rate

• Completion of all required training

• Adherence to company safety and conduct policies

Competencies:

• Strong technical aptitude

• Effective problem-solving and decision-making skills

• Dependability and professionalism

• Ability to work independently and as part of a team

Supervisory Responsibilities:

• No direct supervisory responsibilities

• May assist in training and development of junior technicians

Work Environment:

• Work is performed in a shop environment with exposure to mechanical parts, fumes, and varying temperatures.

• Must be able to work in a high-noise environment.

• Occasional travel or field service may be required.

Work Schedule:

• Full-time, Monday to Friday

• Operational hours between 6:00 AM and 6:00 PM

• May include overtime and occasional weekend shifts

Qualifications:

Required:

• High school diploma or equivalent

• EPA 609 Certification

• Completion of a technician certification or training program

• Wheelchair lift inspection training (Braun and/or Ricon preferred)

Preferred:

• Technical trade school diploma or certification

• 2+ years of experience in heavy-duty vehicle or fleet maintenance

• 1+ year of electrical systems diagnosis and repair

Place of work